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Manufacturing quality & operations consulting

Work on the cause.
Stop repeating the recovery.

Hands-on support for plant managers and quality managers dealing with recurring losses, customer pressure, and audit deadlines. We work with your people where the problem happens.

01 / Scrap & rework

The schedule is full. So is the scrap bin.

Sorting and rework tie up people and capacity while the same losses keep returning. Before adding another check, understand which parts, processes, and requirements are driving the cost.

See the EFI scrap reduction story

What we work on with your team

We review the loss data and actual work, clarify requirements, and investigate the largest recurring contributors with your process owners.

  • A clearer loss baseline and prioritized problems
  • Corrective actions tied to identified causes
  • Updated instructions and follow-up on effectiveness
Discuss this challenge
02 / Customer complaints & repeat defects

The 8D is closed. The defect is back.

Containment protects the customer today. It does not explain why the process produced the defect or why your controls let it escape.

See the Tenneco complaint reduction story

What we work on with your team

We work through the occurrence and escape causes with your team, connect actions to the process, and define how you will check whether the change holds.

  • Structured root cause investigation and corrective action
  • Clear action owners across production and quality
  • Effectiveness checks beyond closing the paperwork
Discuss this challenge
03 / Audit preparation

The audit date is fixed. Your evidence isn’t ready.

Open findings, inconsistent practices, and missing records can turn preparation into a last-minute chase. Process owners need to understand both the work and the evidence behind it.

See the Froetek IATF transition story

What we work on with your team

We assess gaps, work through findings, coach process owners, and support internal or layered audit routines. Experience includes ISO 9001, IATF 16949, VDA 6.3, and ISO 14001.

  • A prioritized view of gaps and findings
  • Owners and practical follow-up for closure
  • Better-prepared process owners and organized evidence
Discuss this challenge
04 / Instructions, training & ownership

The process works—when the right person is there.

Experienced people keep things moving, but knowledge in someone’s head is hard to hand over. Outdated instructions and unclear training expectations make each shift more dependent on individual workarounds.

Explore Stratum document control and training

What we work on with your team

We help clarify process ownership, improve work instructions, and coach supervisors and quality teams. Where software fits, Stratum offers previews of document control and employee training workflows.

  • Clearer responsibilities and work instructions
  • Practical coaching for supervisors and quality teams
  • A repeatable approach to training and follow-up
Discuss this challenge
Before any engagement

A clear scope, built around your plant.

Start with a conversation about the issue, its impact, and your timeline. We agree on the work and pricing before an engagement begins.

  1. 01

    Understand the situation

    Discuss the process, the pressure your team is under, and what you have tried.

  2. 02

    Assess and scope

    Use a plant walk and relevant data to define priorities, responsibilities, and the proposed work.

  3. 03

    Implement and follow through

    Work with process owners on corrective actions, instruction changes, coaching, and effectiveness checks.

Case studies

Real plants. Real numbers.

Recent engagements with Tier 1–3 automotive suppliers across the Southeast.

Froetek
McMinnville, TN
2 minors
Stage 1 & 2 passed
Situation
Needed to transition from ISO 9001 to IATF 16949 certification.
What we did
Restructured their QMS, trained process owners, performed internal audits to maintain progress, and ran monthly accountability check-ins.
Result
Passed Stage 1 and Stage 2 audits — only 2 minor findings.
EFI
Elkmont, AL
7% → 0.1%
Scrap rate
Situation
High scrap costs eating into margin.
What we did
Clarified quality requirements so good parts weren't scrapped, accounted for and analyzed every scrap piece, drove robust corrective actions, updated work instructions, and heightened floor awareness.
Result
Scrap reduced from 7% to 0.1%.
Tenneco
Athens, AL
25+ → <5
Complaints / month
Situation
High customer complaints in the oil seal and cylinder head gasket value streams.
What we did
Robust problem solving, cross-departmental leadership activities for buy-in, and a sharp focus on CAPA effectiveness.
Result
Complaints reduced from 25+ per month to under 5 per month.
Start with the problem in front of you

What keeps coming up in your morning meeting?

Tell us what is happening, what it is costing your team, and what needs to change. We’ll talk through a practical next step.

Talk through your plant’s challenge